Privacy Policy

Last updated: June 4, 2026

1. Introduction

This Privacy Policy explains how AgileSeller ("AgileSeller," "we," "us," or "our") collects, uses, shares, and protects information when you use the AgileSeller platform, websites, and related services (the "Service"). By using the Service, you agree to the practices described here. This policy should be read together with our Terms of Service.

2. Information we collect

Information you provide

• Account information — name, email address, company name, and password when you register.
• Billing information — payment details and billing history processed through our payment providers.
• Communications — messages, demo requests, and support inquiries you send us.

Information collected automatically

• Usage data — pages viewed, features used, and actions taken within the Service.
• Device & log data — IP address, browser type, device identifiers, and timestamps.

3. Marketplace & carrier data

When you connect a marketplace or carrier account (such as Amazon, Walmart, eBay, Shopify, or Newegg), we access and process data from that account on your behalf to provide the Service. This may include product listings, orders, returns, inventory, shipping, advertising metrics, and related order information, which can contain end-customer details such as names and shipping addresses. We process this data solely to operate the Service for you and in accordance with the requirements of the connected platforms, including handling data-deletion and data-access requests where applicable.

4. How we use information

• Provide, operate, maintain, and improve the Service;
• Sync, consolidate, and display data across your connected channels;
• Process transactions and manage billing;
• Communicate with you about your account, support requests, and Service updates;
• Monitor usage, prevent fraud and abuse, and secure the Service;
• Comply with legal obligations and enforce our Terms.

5. How we share information

We do not sell your personal information. We may share information with:

• Service providers — vendors who host infrastructure, process payments, or provide analytics under contractual confidentiality obligations;
• Connected platforms — marketplaces and carriers, as needed to perform actions you request (such as creating shipments or syncing orders);
• Legal & safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of AgileSeller, our users, or others;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

6. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling some cookies may affect functionality.

7. Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take steps to delete or anonymize it. You may request deletion of your data as described below.

8. Security

We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and secure handling of marketplace credentials. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Your rights & choices

Depending on your location, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. You can update many details directly in your account, or contact us to exercise these rights. We will respond consistent with applicable law. You may also disconnect a marketplace account at any time to stop further data syncing from it.

10. International transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers of personal information.

11. Children's privacy

The Service is intended for businesses and individuals 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact

For privacy questions or to exercise your rights, contact us at privacy@agileseller.com or through our contact page.